At OQStore, we want you to feel confident when you shop with us. If there is a problem with your order, please contact us and we will review your case carefully.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or significantly different from the product description, please contact us as soon as possible.
To help us review the issue, please include:
- Your order number
- A clear description of the problem
- Clear photos or a short video showing the issue
Refund Eligibility
Eligible refund requests may be accepted within 30 days of receiving your order, depending on the circumstances of the case and supplier approval.
After review, we may offer a replacement or a refund to your original payment method when appropriate.
Change of Mind
Because many products are shipped directly from our supplier's warehouse, we generally cannot accept returns for change of mind, personal preference, or ordering the wrong item.
Please review the product description, size, color, and specifications carefully before placing your order.
Need Help?
If you have any questions about a return or refund, please contact us at qaniuzair@gmail.com. We’ll be happy to help.